Sr. Cutomer Quality Engineer
- Take ownership of customer-facing quality initiatives in semiconductor sector.
- Drive continuous improvement and technical excellence in product performance.
About Our Client
Our client is a global materials and technology company serving advanced industries such as semiconductors and electronics. With a strong commitment to innovation and quality, the organisation supports high-performance manufacturing through specialised products and technical expertise
Job Description
- Respond to customer inquiries and provide technical support on product usage and applications.
- Lead the development of 8D reports to document root cause analysis and corrective actions.
- Collaborate with cross-functional teams to resolve quality issues and implement improvements.
- Monitor product performance and provide feedback for enhancement.
- Prepare technical documentation and reports for internal and external stakeholders.
- Implement and maintain process control systems to ensure product consistency.
- Apply Statistical Process Control (SPC) techniques to analyse data and optimise manufacturing processes.
- Conduct Failure Mode and Effects Analysis (FMEA) to identify risks and prevent failures.
- Use JMP software for data analysis and decision support.
- Participate in or lead quality-related project management activities.
The Successful Applicant
- At least 2 years of experience in customer-facing roles, ideally within the semiconductor or high-tech manufacturing sector.
- Proven background in quality engineering or related functions.
- Strong analytical and problem-solving skills, with proficiency in SPC and FMEA methodologies.
- Experience with data analysis tools such as JMP.
- Excellent communication skills in English, both written and verbal.
- Familiarity with quality systems and standards (e.g. ISO, Six Sigma).
- Ability to work collaboratively across teams and cultures.
- Project management experience is a strong advantage.
What's on Offer
- A dynamic role with global exposure and customer interaction.
- Opportunities to lead quality improvement initiatives and influence product development.
- Competitive compensation and career growth in a technology-driven environment.
Contact: Eddie Chien
Quote job ref: JN