Great that you're thinking about a career with BSI
Responsibilities & Accountabilities
- Help and support clients & company to prepare assessment delivery
- Establish long-term relationship with customer to answer clients' queries and solve problems pre and after assessment
- Deal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retention
- Communicate & coordinate between assessors & clients to make sure all assessments delivered smoothly
- Control the assessors' logistics cost
- Manage client overdue & help identify and control risk of client attrition
- Sign supplementary agreement with clients for any changes and identify or generate new opportunities
- Maintain client data SAP/PG & manage document to make sure information accuracy
- Co work with customer service admin to jointly achieve business objectives
- Other jobs assigned by CRM supervisor & Head of CRM
Person Specification
- 2+ years experiences in customer services field, experiences in certification industry is preferred
- Strong team player.
- Good at planning and coordinating.
- Basic report compilation & computer operation ability
- Good communication & persuasion skills.
- General English level.
- Organised & flexible; multi-tasked and highly efficient.
- Proactive, passion & commitment to work.
- Professional and ethical.
- Customer focused – credible with internal/external customers.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.