Job Details:
1.
Reservation and Ticketing Operations
- Handle individual and group booking requests, providing accurate fare quotations and ticket pricing.
- Issue, reissue, and refund tickets through the GDS system (Amadeus) in compliance with airline and IATA regulations.
- Manage BSP operations and perform ticketing-related financial reconciliation.
2.
Group Business and Seat Management
- Plan and manage group seat allocations; coordinate with airlines for seat release and retention.
- Collect and verify passenger lists, special requests, and meal preferences to ensure timely ticket issuance.
- Monitor group sales performance and report market updates and load factors to airline partners regularly.
3.
Market Development and Partnership
- Develop and maintain relationships with travel agencies, corporate clients, and group organizers.
- Gather and analyze market intelligence (e.g., competitor fares, promotions, and pricing trends) to support airline sales strategies.
- Assist in promotional campaigns and special projects to enhance load factor and brand visibility.
4.
Customer Service and Irregularity Handling
- Provide ticketing and post-sales support to passengers and travel agents.
- Manage flight changes, rebookings, cancellations, and other disruptions, offering alternative travel solutions.
- Uphold high service standards and maintain the airline's professional image at all times.
Qualifications & Requirements:
Work Experience:
Minimum 2 years of relevant experience in airline ticketing, reservations, or travel industry operations.
Education:
Associate or Bachelor's Degree (any field).
Language Proficiency:
English: Intermediate (listening, speaking, reading, and writing).
Technical Skills:
- Proficient in Adobe Photoshop, Microsoft Excel, Outlook, PowerPoint, and Word.
- Familiar with GDS systems (e.g., Amadeus) and BSP reconciliation.
- Strong in data analysis and Excel reporting.
Professional Skills:
- Customer database maintenance and general administrative support.
- Handling phone inquiries and front-desk reception.
- Excellent communication and coordination skills with airline headquarters, travel agencies, and clients.
- High attention to detail, market awareness, and service-oriented mindset.
Licenses / Certificates:
None required.
Sary:
Negotiable
Contact Person:
Mr. Charlie Shen /