We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did I ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.
Position Title: Manager, System Engineering
Coupang's Agent Enablement
team is responsible for discovering, designing, implementing, and maintaining high-quality SaaS solutions used by agents at Coupang's domestic and international support centers (customer service centers, seller support centers). Additionally, the team handles system implementation for company-wide businesses that extend beyond the Support Services organization, collaborating with other teams. We also provide service support related to Coupang's APIs to enable third-party sellers on Coupang to quickly build their own e-commerce infrastructure.
What you'll do:
· Responsible for setting up and onboarding new internal operational system instances and features in Taiwan, and serving as the communication hub between global and local teams.
· Manage the Operation team's requirements and project progress, ensuring development timelines and schedules are met.
· Prioritize requirements and implement them in the most efficient way using SaaS solutions.
· Collaborate with business stakeholders and developers to resolve issues when they arise.
· Perform daily tasks such as configuring, maintaining, and improving SaaS solutions.
· Leverage exciting features of SaaS solutions to improve processes based on an understanding of call center operations.
· Lead process improvements by coordinating tasks through communication with various stakeholders.
Qualifications
:· Bachelor's degree or higher with at least 2 years of total experience in development or technical support
· Proven experience or basic knowledge of SaaS solution management and REST APIs
· Basic knowledge of programming languages such as Ruby, Python, Java, C#, or JavaScript
· Ability to evaluate, resolve, and follow up on end-user issues
· Flexibility, agility, and learning ability to effectively switch contexts
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Preferred Qualification**
s:· Proficiency in English (written and spoken
).· Experience in S/W development, mobile, front-end, or back-end developmen
t.· Experience using or developing automation software/tool
s.· Cloud solution-related certification
s.· Experience analyzing data to identify problems and find solution
s.· A team player with a passion for customers and a collaborative approach to problem-solvin
g.· Enjoys planning, organizing, and prioritizing wor
k.· Bachelor's degree in Computer Science or equivalent is preferre
d.