Key Responsibilities

1. Sales & Business Development

Drive the boutique's sales performance to achieve monthly, quarterly, and annual targets.
Analyze business results and identify opportunities to optimize product mix, client engagement, and sales strategies.
Collaborate with Merchandising and Marketing teams to execute local events, clienteling campaigns, and brand activations.

2. Client Experience & Service Excellence

Ensure the delivery of exceptional and personalized service that reflects the luxury brand image.
Foster long-term client relationships through consistent engagement, CRM utilization, and clienteling activities.
Handle VIP clients and resolve client issues with discretion and professionalism.

3. Team Leadership & People Management

Recruit, coach, and develop boutique staff to achieve high performance and strong brand ambassadorship.
Conduct regular performance evaluations and provide feedback, motivation, and career development support.
Foster a positive and collaborative team culture aligned with company values.

4. Store Operations & Compliance

Oversee daily store operations including inventory management, cash handling, and visual merchandising.
Ensure adherence to company policies, operational standards, and security procedures.
Monitor stock levels, manage replenishment, and support inventory audits.

5. Reporting & Coordination

Provide regular sales and operations reports to management.
Coordinate with cross-functional departments (Marketing, Merchandising, HR, Finance) to ensure smooth business operations.
Support implementation of corporate strategies and local initiatives.

Requirements

Bachelor's degree or equivalent experience.
Minimum 8–10 years of retail management experience, preferably in luxury or premium brands.
Strong leadership, communication, and interpersonal skills.
Proven ability to drive sales and motivate a team in a fast-paced environment.
Fluent in English and Mandarin is an advantage.
Excellent sense of luxury service, grooming and client relationship management.