MAIN PURPOSE
Lead the boutique team to achieve the qualitative and quantitative objectives
Provide the strategic action plans to develop the business
KEY RESPONSIBILITIE
Sales
- To achieve or surpass monthly and yearly sales targets
- To achieve brand's focus KPI
- To achieve overall gross margin targets
Management
- To train the boutique staff,
- To ensure proper attire, grooming and behavior in line with the brand's guidelines,
- To ensure the boutique is maintained in perfect condition
Customer Relations Management
- To treat the customer according to brand's standards
- To build a strong customer relationship and loyalty
- To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
After Sale Service
- To implement brand's service strategy
- To handle all customer's enquiries and complaints
Stock Management / Products
- To ensure adequate and complete assortments at the boutique
- To propose product ideas to management
- To negotiate special products with customers and follow-up with management
Promotion
- To propose and initiate promotional activities
- To work with CRM & Marketing on preparation and implementation of promotional activities.