WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
The Associate Field Engineer is responsible for performing maintenance, repairs, and installations at customer sites. This role supports senior engineers in delivering reliable service to maximize customer satisfaction. Key responsibilities include assisting with process and procedure improvements, managing tools and equipment, and completing training on specific systems and technologies. Working under the guidance of experienced team members, the Associate Field Engineer contributes to team objectives and continuous improvement.
WHAT YOU WILL DO:
- Provide assistance to the System Administrator
in the day-to-day operations of the SITA system at airports, including customer software updates, airline terminal emulator installations, work orders, and other system enhancements. - Troubleshoot and diagnose
software and hardware faults on all equipment, such as servers, routers, switches, workstations, and peripherals. - Carry out workshop repairs and preventative maintenance
on all peripherals, including diagnostics, board replacement, and mechanical repairs where possible. - Submit reports and
complete
work orders
in a timely and effective manner. - Ensure the proper functioning and maintenance
of all IT equipment and services for customers. - Respond to Service Desk requests
onsite as quickly as possible and within the agreed SLAs and customer contracts. - Act as the customer's Single Point of Contact (SPOC)
when needed, coordinating onsite interventions with the customer, Service Desk, and internal teams. - Monitor and manage the replacement
of faulty items and spare parts. - Report and escalate any issues
to the appropriate SITA escalation points.
WHO YOU ARE:
- Minimum of 1 year of experience
in onsite support activities and repairs of PCs, printers, and LAN/WAN equipment. - Proactive and not afraid
of "trying fast-fail fast." - Must have experience
dealing directly with external customers and delivering to SLAs. - Experience working
at customer locations. - Experience in the Airport/Airline industry
is preferred. - Basic to intermediate proficiency
in English. - Flexibility to work
in a 24/7 shift schedule at the airport.
NICE-TO-HAVE:
- Basic technical support or IT certifications
(e.g., CompTIA IT Fundamentals (ITF+), CompTIA A+). - General equipment or systems certifications
(e.g., CompTIA Network+ or equivalent foundational networking knowledge).
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Employee Wellbeing:
We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development:
Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits:
Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.