Job Description
- Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.
- Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers.
- Performs technical sales support at customer sites, or on a multiple-site basis
- Collaborates with sales teams to develop and recommend products and services to meet customers' requirements
- Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, maintenance of products and inspection of return claim products.
- Responds to customer questions regarding operation and malfunctions.
- Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Response for product and technical training to customers.
- Responsible for new product application and testing.
- Prepare technical documentation for presales, sales and after sales.
Qualifications
- At least 3 years' working experience in Engineering industry for technical services & support, preferably with experience in KNX/ETS solution, after-sales handling/management, and related in the field of motorization/automation business
- University graduate in Mechanical / Electrical / Electronic Engineering or related disciplines.
- Good knowledge of mechanical, electrical and electronic products.
- Local language is a must. Fluent in spoken and written English is essential.
- Experience & knowledge in KNX/ETS solution. Others like smart home & automation is a plus.
Salary Range: TWD60,000-62,000