- BAU Leads organization and import into the iCare system, distributed to business units. Manage customer who wants to add do not call list
- First-line troubleshooting and resolution for I Care, Dialer system-related issues, such as report display/UI interface/number logic
- Collect and report urgent I Care, Dialer issues to the Local Tech and Regional teams for handling, track their progress
- Participate in and arrange for business units to jointly execute Tech team's regular/irregular CR/UCR testing
- Review current system items that require optimization, write requirement forms, and discuss feasible directions with Tech & vendors
- Monitor the dialing efficiency of various lists on the Dialer and adjust dialing speed, providing regular dialing reports
- Backup for SPM, Dialer system incidents and requirement
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Primary Location
Taiwan
Job
COO Office/Business Mgt & Support
Schedule
Regular
Job Type
Full-time
Job Posting
Oct 16, 2025, 7:17:12 PM