ROLE: Advisor l - Customer Service (Taiwanese)
Location: Cyberjaya, Malaysia
Total Salary: RM 9,500 + RM300 (KPI)
Project: : Booking
Market: Taiwanese (Traditional Mandarin)
Joining date: 3rd November 2025
Work Hour: 5 days work and 2 days off per week. 7AM-2AM Rotational Shift (Multiple shift timing), 9 hours per shift (including 1 hour break).
Headcounts: 3
Education: Bachelor Degree
Jobscope: Handle Voice Operation and also chats and email, minimum 6 months BPO CS experience
Benefits: 19 Annual Leave, Career Progression, AIA Insurance Coverage and Salary Increment every year.
Role & Responsibilties:
* Supporting customer service (Inbound calls, email, live chat) For Booking.
* Delivery excellent customer support & services and offering patient assistance at all times.
* Respond to customer's inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses).
* Deliver customers support & services effectively through active communications.
* Meet and exceed all key performance indicators set by the company and the client.
* Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement.
* Abide to De-escalation processes that involving dissatisfied customer.