"電話客服 (AGENT)" " 輪班:10:00 - 19:00、11:00 - 20:00 排休: 採排休制,當月紅字幾天排休幾天。 Shifts: 10:00 AM - 7:00 PM, 11:00 AM - 8:00 PM Days Off: Rotating days off system; the number of days off in red for the month corresponds to the number of days off scheduled." "【工作內容】 1. 商品諮詢:處理加熱菸草產品的個人用戶和零售商/經銷商的產品諮詢 2. 售後服務:處理消費者購買產品後的服務諮詢或產品故障諮詢 3. 服務管道:電話 IB、OB 和線上文字客服 【需求技能】 熟悉電腦及系統介面操作 具備基本電腦技能(如聽寫、打字、CRM系統記錄等) 能理解並遵循標準作業程序(SOP),提供最合適的解決方案回應消費者詢問(具備學習敏捷性及多工處理能力) 能閱讀、學習並解說產品知識與使用手冊 能以具同理心且專業的態度提供服務 文件記錄準確,遵守相關規範與指導方針(合規性) 【加分條件】 能閱讀基礎英文(不畏懼閱讀及學習簡單英文) 具備客服中心、小型電子產品、技術支援及客戶服務相關經驗 具備第二線支援(Tier 2)及升級處理經驗者優先 具備備品更換及庫存管理經驗者優先 Job Responsibilities 1. Product Consultation: Handle product inquiries from individual users and retailers/distributors regarding heated tobacco products. 2. After-Sales Service: Address service inquiries or product malfunction issues from consumers after purchasing products. 3. Service Channels: Phone inbound (IB), outbound (OB), and online chat customer service. Required Skills 1. Familiarity with computer and system interface operations. 2. Basic computer skills (such as dictation, typing, CRM system recording, etc.). 3. Ability to understand and follow Standard Operating Procedures (SOP) to provide the most suitable solutions to consumer inquiries (demonstrating learning agility and multitasking ability). 4. Ability to read, learn, and explain product knowledge and user manuals. 5. Ability to provide service with empathy and professionalism. 6. Accurate documentation and adherence to relevant regulations and guidelines (compliance). Preferred Qualifications 1. Basic English reading skills (comfortable with reading and learning simple English). 2. Experience in customer service centers, small electronic products, technical support, and customer service. 3. Experience in Tier 2 support and escalation handling is preferred. 4. Experience in spare parts replacement and inventory management is preferred." "(總部) 市政府 (Headquarters) City Government 11F-1 No. 176 Sec. 1 Keelung Rd. Xinyi District, Taipei, Taiwan " "月薪35,000元~38,000元。 Monthly Salary: NT$35,000 to NT$38,000" "至少1年工作經驗。 個性開朗、口齒清晰,具良好的溝通能力。 熟悉基本電腦文書操作,中文打字速度每分鐘40字以上。(*) At least 1 year of work experience. Outgoing personality, clear speech, and good communication skills. Familiar with basic computer and word processing operations, with a Chinese typing speed of over 40 words per minute." "新員工訓練期:約3~4週。 訓練期間上班時間:09:00 - 18:00(週一至週五,固定六日休)。 New employee training period: Approximately 3 to 4 weeks. Working hours during training: 09:00 AM - 06:00 PM (Monday to Friday, fixed weekends off)."
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