Responsible to support training manager on training implementation to achieve training objective & ensure its quality and effectiveness for sales force.
Coordinate the training preparation (training material / testers / tools / refreshment / venue set up / participants' list...) to ensure Chanel image & high quality standard are better achieved.
Maintain / Update training material of Fragrance based on the information given by head office & regional office.
Review & , translate & localize the training materials
Deliver/facilitate training for all BA such as:
- Basic School (Fragrance) for new BAs.
- Refresher training
- New products
Conduct the training / promoter's training for duty free Chanel BAs or generic staffs.
Integrate the result of followings into training and coaching solutions:
- Customer satisfaction survey
- Mystery shopper program