工作內容
- Develop support-related training materials and hardware/software tools.
- Attend tradeshows and conferences to provide an expert technical presence for Basler
- Work closely with the Sales Team in Taiwan and provide product and technical support services to a wide range of our distributor and clients
- Troubleshoot customer problems via phone, email, remote-access tools and visits
- Take ownership of customer support cases and follow them through to resolution
- Debug customer's source code and write tailored code samples to ease their learning curve
- Follow all company guidelines related to processes, record-keeping and others
Contribute to technical marketing projects such as self-learning with new products, application notes, webinars, seminars, training, etc.
開發與支持相關的培訓材料和硬體/軟體工具。
- 參加貿易展覽和會議,為 Basler 提供專業的技術服務。
- 與台灣的銷售團隊密切合作,為廣大經銷商和客戶提供產品和技術支持服務。
- 通過電話、電子郵件、遠程訪問工具和訪問解決客戶問題。
- 掌握客戶支持案例並跟進解決問題。
- 調試客戶的源代碼並編寫定制的代碼示例以減輕他們的學習曲線。
- 遵循與流程、記錄保存和其他相關的所有公司準則。
- 為技術營銷項目做出貢獻,例如新產品自我學習、應用說明、網絡研討會、研討會、培訓等。
其它說明:需出差
工作技能
作業系統基本操作、功能測試(function test)、問題追蹤處理(Bug tracking)、軟體整合測試、硬體整合測試、軟體程式設計
其他條件
- Experience or education in one or more of the following fields: 2D/3D industrial cameras, machine vision, industrial automation, optic, digital imaging processing, and AI.
- Experience and strong willingness to troubleshoot general PC software and hardware issues (specific Basler camera experience with GigE, USB3, CameraLink, CoaXPress interfaces is a plus)
- Experience with writing & debugging C++ code (C,C#, Java, Python also acceptable)
- Good communicating skills, proficient in English language (written and spoken).
- Be a team player in a dynamic organization.
Frequent travel is expected.
在以下一個或多個領域的經驗者尤佳:2D/3D工業相機、機器視覺、工業自動化、光學、數字成像處理、AI領域。
- 具有解決一般 PC 硬體與軟體問題的經驗和強烈意願(具有以Basler GigE、USB3、CameraLink、CoaXPress 介面的相機具體經驗者優先)
- 有編寫和調試 C++ 代碼的經驗(亦可使用 C、C#、Java、Python)
- 良好的溝通技巧,精通英語(書面和口語)
- 在充滿活力的組織中成為團隊合作者
- 預計經常出差。
資格
電機電子工程相關、資訊工程相關、數學及電算機科學學科類