- Manage and take lead in handling company-wide critical and escalated customer issues
- CSR -Customer Specific Requirements Review, Assessment, Implementation, Deployment and Closure
- Customer Scorecard Review and Management
- Problem Solving -Failure Analysis, Root Cause Analysis, 4D/8D Quality Scoring, CAR System
- Company-Wide Customer Complaint Handling and Performance Tracking (KPI)
- Company-Wide Internal and External Lessons-Learned/ Read-Across Program and Deployment
- Customer Process Change Notification
- Company-Wide Internal Audit Program –Implementation, Documentation and Lessons-Learned Proliferation
- Drive improvement and develop programs in company audit skills covering product, process, and system
- Ensure company ISO, IATF and VDA 6.3 Compliancy and Readiness
- Spearhead zero defect quality programs for automotive business readiness
- Implement quality programs to drive automotive product/process robustness, error-proofing
- Customer and External Audit Management and Readiness
- Subject Matter Expert and Conduct Training on QMS, Auditing, Problem-Solving, 8D
- Develop and owner of policies and procedures to support customer quality and audit program