Salary: Competitive and experience-based / Location: Taipei - Join an organization that values integrity, empathy, and teamwork as its core values, emphasizing transparent communication and cross-departmental collaboration in a shared pursuit of excellence. - Become the front-line support partner for well-known brands, helping customers make good use of big data and AI insights to drive personalized experiences and precision marketing.
What Will You Do
- Proactively care for customer system usage, monitor adoption rates and health indicators, effectively prevent customer churn and maintain good relationships.
- Provide continuous system operation guidance, problem troubleshooting and technical support to ensure smooth and efficient daily operations for customers.
- Collect user feedback and suggestions for improvement, collaborate with product and R&D teams to promote functional optimization and iteration, and continuously enhance product competitiveness.
- Write and maintain product operating manuals and frequently asked questions (FAQs) to provide clear, easy-to-understand and self-lookable support content.
- Regularly update FAQs and integrate the latest features and FAQs to improve the efficiency and experience of internal teams and customers.
- Collaborate with product and support teams to manage document versions, content specifications, and publishing processes to ensure consistency and timeliness.
- Assist customers in making good use of big data analysis and AI insights to promote personalized experiences and the implementation of precision marketing strategies.
- Participate in the implementation process of MarTech tools, CRM, marketing automation platforms, and other systems to help customers smoothly launch and achieve operational goals.
What You Bring
- Possess excellent logical thinking skills and problem-solving skills, quickly grasp customer needs and propose practical solutions.
- Possess excellent communication and coordination skills, and can collaborate across departments to drive efficient project execution and promote team consensus.
- Demonstrating a high level of self-drive and team spirit, willing to pursue customer success and continuous growth.
- Attach importance to customer-oriented service attitude, have a high sense of responsibility and enthusiasm for service, and can patiently respond to needs in various situations.
- Basic presentation skills can clearly explain problem-solving ideas and tool usage methods for different audiences to understand.
- Those who have a high interest in e-commerce, retail, or digital transformation issues, and have experience in internships, research, or courses in related industries are preferred.
- Familiar with MarTech tools, CRM, marketing automation platforms and other systems, have a basic understanding and can be flexibly applied in practical scenarios.
What Makes This Company Different
The organization values integrity and empathy as its core values, not only valuing mutual trust among employees but also committed to building good customer relationships. Here, every member is encouraged to have a growth mindset, constantly challenge the status quo, and continue to learn and improve themselves. We emphasize team spirit and a culture of transparent communication, making cross-departmental collaboration smooth and efficient, and collectively pursuing excellence. Additionally, the company actively promotes knowledge sharing and document management systems, which not only improve the efficiency of internal and external teams but also ensure that every employee receives sufficient resource support in their professional fields. In such an inclusive and supportive environment, every partner can leverage their strengths with peace of mind, meet the challenges of the new generation driven by AI and automation, and create a better future together.
What's Next
If you're eager to make an impact in the new AI-driven era while looking to join an organization that values integrity, empathy, and team spirit, this is the place for you Seize the opportunity now and start a new chapter in your exciting career together
Apply today by clicking on the link and show your passion and professionalism