The Parts Specialist is responsible for managing parts logistics, dealer support, and system operations at Porsche Taiwan. This is a contractor role, focusing on handling dealer requests, overseeing parts delivery, maintaining the ordering system, and ensuring service quality.
Job Description:
Support Dealer Network
• Take responsibility for the Parts hotline
• Handle dealer Parts request and provide suitable solution
• Handle Parts ordering and cancellation
• Handle Parts claim and return
• Handle dealer with the Parts technical request
Parts Business Operation Support
• Manage and Monitor Parts outbound delivery activity
• Handle and monitor local Parts ordering and delivery
• Handle and monitor internal consumption
• Make payment and relevant reports
• Maintain strong cross-functional support including campaign management, internal logistics request
Manage Parts Ordering System
• Maintain system data and coordinate with PAG support team to solve Parts ordering and logistic system issue (SAP SD Module and Dealer Frontend order system)
• Support and work with PAG on new Parts logistic system project
Ensure the high standard of Customer Care
• Monitor Dealers' feedback to improving service quality
• Prepare Parts information publishing at PTW communication platform (PPN)
• Maintain active communication with PAG to resolve customer issue
Assist Parts Manager in general
• Support with Parts related plan and process optimization
• Support yearly warehouse inventory stock-taking with external auditor
• Support monthly meetings, including department meeting, logistics meeting, and Parts meeting
Requirements:
• Fluent English and Traditional Chinese/ Mandarin
• At least 2 years working experience in logistics, Inventory and Warehousing, Parts Market Support or similar in the auto-motive industry, and SAP.
• Soft Skill Qualification: analytical, presentation and problem-solving skills
• Bachelor's degree in in Engineering, Business Administration, Logistic or related degree
• Sufficient knowledge of Porsche Brand, Product and System
• Proficient in Microsoft Office.
Qualifications:
• High levels of Integrity and Compliance, Proactive attitude, high level of decisiveness, high degree of self-motivation, strong ability to drive implementation and innovative
Please note that this is a
1-year Contractor position