This job may include any aspect of field/customer support, and is not limited to system hardware and software.
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Serves as customer contact on technical and service related problems.
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime.
- Prepares reports for analysis of product failure trends and service ability issues.
Skill:
- Applies acquired job skills and company policies and procedures to complete assigned tasks.
Job Complexity:
- Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.
Supervision:
- Normally follows established procedures on routine work; requires instructions only on new assignments.
Experience & Education:
- Associates degree or equivalent experience preferred.
- Requires a minimum of 1-2 years of related experience