Job Description Summary
Provides customer service support to customers utilizing effective relationship management skills
Job Description
- Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives, Marketing) and communicate as needed to ensure high customer satisfaction
- Resolve complex customer service activities including investigating and performing root cause analysis under direction and supervision
- Process customer returns and monitor to ensure the product is received
- Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives
- Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts
Required Skills
Optional Skills
Primary Work Location
TWN Taipei - Zhong Xiao E Rd
Additional Locations
Work Shift
TW Standard (Taiwan)