【Key Responsibilities】
- Lead and deliver
EUC-related projects
covering desktop refresh, endpoint security, O365 / collaboration tool rollout, and IT service improvements. - Collaborate with local business users (Investment, Compliance, Operations, Risk) to
understand business needs
and translate them into technical solutions. - Coordinate with
regional/global IT teams
to align infrastructure, endpoint, and helpdesk service standards. - Manage
incident, change, and problem processes
for end-user environments; ensure effective communication with business stakeholders. - Supervise
vendor management and service delivery
for outsourced EUC / Helpdesk operations. - Ensure compliance with
information security, data privacy, and regulatory requirements
relevant to the financial industry. - Support the implementation and maintenance of
local IT policies, hardware lifecycle, and system documentation
. - Identify opportunities to
enhance productivity and user experience
through process improvements and technology updates.
【Qualifications】
- Bachelor's degree in
Information Technology, Computer Science, Engineering
, or related field. - 5+ years
of relevant experience in
EUC, IT Infrastructure, or Helpdesk Hands- on Management
, preferably within the
financial services or investment industry
. - Solid technical experience of
desktop support, Windows OS, Active Directory, endpoint protection, O365, SCCM, Intune
, and related tools. - Experience managing
regional/global IT coordination
and working in a
matrixed international organization
. - Familiarity with
investment management or fund operations workflows
and ability to understand
business priorities and compliance frameworks
. - Excellent
communication and stakeholder management
skills; able to bridge IT and non-technical users. - Fluent in
English - PMP or ITIL certification preferred.