About The Role
The
Global Public Safety Response Team (PSRT)
consists of highly motivated professionals who are responsible for providing data to law enforcement and public safety agencies. PSRT deliveries seamless, globally aligned operations and decision making to 'drive community safety, safeguard our data and deliver actionable insights'.
The
Data Escalations and Investigations Lead (I&DE)
is responsible for providing enhanced technical support to Specialists responding to complex data requests. They will play a role in overseeing training and driving growth and development of data investigations within the APAC and Central Operations (CO) team.
What You'll Do
- Respond to data escalations from Specialists, answering complex data questions and providing technical support to the APAC and Central Operations PSRT members
- Identify and assess new data sources and investigative techniques that can be shared with the team
- Assist with the development and delivering of training to APAC Public Safety members, both the Response and Liaison team.
- Make timely decisions on data to be released to Law Enforcement
What You'll Need
- 4+ years of professional experience in Trust and Safety, investigations and/or intelligence analysis roles
- Strong data analysis skills with at least an immediate ability in SQL
- Strong fluency in English
- Critical skills: organizational excellence, proactivity, meticulous attention to detail, and strong stakeholder management.
Preferred Qualifications:
- Technical investigations experience with an ability to extract data and use technology to support an investigation
- Ability to make decisions based on limited information
- Work independently with minimal direct supervision
- Advanced degree in criminology, cybercrime, and/or data analytics, is preferred