We are looking for a motivated and proactive
Customer Success Engineer
to join our team. In this role, you'll help Shopify and e-commerce merchants
get started with ABConvert, troubleshoot issues, and run successful experiments.
This position is best suited for someone who:
- Has strong problem-solving skills and a
product owner mindset
(proactively spotting issues and giving feedback to product/engineering). - Loves learning new skills (AI, technical tools, automation, documentation) to
work smarter and improve efficiency. - Is curious about A/B testing, e-commerce, SaaS, and experimentation analytics.
You'll report to our CS Manager, Leo, and work closely with our global team.
Key Responsibilities
- Customer Onboarding
– Perform script customization checks and guide new merchants through setup. - Customer Success
– Handle user inquiries and help merchants succeed through effective A/B testing. - Documentation & Feedback
– Contribute to product documentation and share user insights with the team to improve processes and product quality.
Qualifications
- Strong English proficiency (TOEFL iBT 90+ / TOEIC 860+ or equivalent).
- Proficiency in
vanilla JavaScript for frontend script customization
. - Fast learner with a growth mindset, eager to pick up new tools and skills.
- Excellent communication and problem-solving abilities.
- Ability to work independently while managing multiple priorities effectively.
Culture & Values
- Customer-Centric
: Make every interaction count, prioritizing honesty and transparency. - Be Supportive
: Every touchpoint matters—be generous and prompt in supporting customers, teammates, and partners alike. - Strive for Excellence
: Aim to be the best in your field. - Build a World-Class Team
: Maintain the highest standards in hiring and continuous development. - Voice Your Perspective
: Everyone is empowered to contribute ideas that drive our company forward.
Position Type & Schedule
- Open to
Part-time, Full-time, or Intern
positions - Part-time / Intern
: at least
4 hours per day, 5 days per week - Full-time
: standard 40 hrs/week
Team Members
- Manager
: Leo (based in Taipei) - Team Member
: Kelly (based in France)
Compensation
- Part-time / Intern
: $300 TWD/hr - Full-time
: 700,000 – 800,000 TWD annually
Interview Process
- Resume screening
- Assignment
(technical skill, documentation, and collaboration exercise) - Interview with team members
- Final interview with CEO
(optional)
How to Apply
- Complete the application form here:
- After submitting the form, send a confirmation email to
.ioEmail Subject:
[Your Full Name] – Customer Success Engineer [Part-time / Full-time / Intern]